FAQ

Q: Does my Coverstar cover require maintenance? 

A: Yes.  Coverstar systems are the most reliable systems on the market.  However, just like your car, your automatic cover will run better for years to come and be even more reliable if it is regularly maintained.  Keep your cover system free from dirt and debris that can collect in the track or in the autocover housing.  

Just like break pads on your car, pulleys and sliders will wear over time.  Occasionally, changing these parts will help you prevent problems.  Most Coverstar dealers offer a maintenance program and can provide you with an appropriate service plan. 

Additionally, your owner’s manual contains important information on maintaining your automatic cover system.  To view the owner’s manual, click here

Q: Can I walk on my Coverstar cover?

A: Yes, your cover is built to hold the weight of several adults.  However, we do not recommend that you walk on your cover.

Q: How can my Coverstar cover save me money?

An automatic cover can save you money in multiple ways.  Unlike solar covers, automatic covers can be closed in a matter of seconds allowing your pool to be completely sealed when it is not in use.  This prevents evaporation which is the number one contributor to heat loss.  Stopping evaporation saves you money on water and chemicals usage.

Q; How do I know when it's time to replace my fabric?

A: Like anything that is exposed to harsh chemicals and wide variations of environmental conditions, a pool cover needs regular maintenance and periodically may need to be changed.  There are a few ways to know if your fabric needs to be replaced:

Look for Wear and Tear

Over time, pool chemicals, temperature variations and ultra violet light can break down the pool cover fabric.  Look for cracks, peeling and weak spots in the fabric where water may be seeping through to the surface.


Touch the Cover Fabric

Pool cover fabric should be pliable and supple.  When the fabric becomes too stiff and brittle, there is a good chance that the integrity of the fabric may be compromised. Walking on such fabric should be avoided.


Inspect the Webbing

The term "webbing" refers to the material at the edge of the fabric cover. Standard pool covers have a sewn webbing. The threads can become frayed, cut, or even disintegrate over time. When the webbing separates from the fabric, the result is cover failure.  Remember, a cover with sewn webbing is only as safe as the stitching that holds it together. 

**Coverstar now has an exclusive heat-sealed, color matched webbing - making it incredibly durable.


Q: Is Coverstar really a safety cover?

A: Yes, we meet the American Society for Testing and Materials (ASTM) standards for a safety cover.  Unlike manual pool covers, automatic covers can be closed in a matter of seconds, allowing your pool can be covered whenever it is not in use.  A Coverstar automatic cover system seals your pool to keep out debris, pets, children, and toys. 

     

Q: What is the Coverstar Warranty?

A: Coverstar has the most comprehensive warranty in the industry.  Coverstar offers a limited 7-year warranty on its fabric. Coverstar’s Stainless Steel Eclipse mechanism is covered under a 20-year limited warranty.  CS3000 mechanisms are covered under a 10-year limited warranty.  The motor is covered under a 5-year limited warranty.  Other electrical components are covered under a three-year limited warranty.